Optimizing the Customer Journey: Boosting Trust & Retention in Banking

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Eliminate Friction in Onboarding and drive Loyalty in Financial Services

February 15, 2023 | English

Featuring

Brian Hettinger

Senior Director, Product Marketing - Mobility, ABBYY

Chris Skinner

CEO, The Finanser

Mike Sisk

Contributing Editor, American Banker

(Moderator)

Banks and other financial institutions have the responsibility of secure, accurate identity management to protect their customers and their business from the increasing risk of fraud, to ensure compliance, and for improved customer experience. Customers demand a seamless digital banking experience and financial institutions need accurate identity proofing and affirmation to ensure they are neither losing good customers nor onboarding fraudsters.

Join ABBYY and fintech thought leader and author, Chris Skinner, as we present a better way to engage customers, prove their identity and authenticate the supporting documents and content required to deliver stellar customer experiences.

In this session we’ll discuss how to:

• Improve customer engagement, using the customer’s preferred digital channel
• Reduce fraud and mitigate risk, while improving overall outcomes of revenue acceleration
• Expedite process automation with intelligent data capture and extraction

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